From deposits and withdrawals to betting rules and customer service — everything you need to know about Zid Baaz is right here on this page. If you can't find what you're looking for, reach out to our support team directly.
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You'll find the answer right here.
Welcome to Zid Baaz. This FAQ page is designed to provide clear, detailed answers to the questions our members ask most. Whether you're new or a returning member — you'll find everything here on payments, betting, customer service, and security.
Questions are organized by topic below. Use the search box at the top to find something specific. If you can't find the answer you're looking for, contact our Help Center Contact us — available in Bangla 24 hours a day.
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Deposits to Zid Baaz via bKash, Nagad, or Rocket are typically credited within 30 seconds to 2 minutes within that time. However, network issues or payment gateway delays may occasionally push this to 5–10 minutes.
If a deposit fails or takes more than 10 minutes, follow these steps:
Check your transaction history in your mobile banking app and note the transaction ID.
Log in to your Zid Baaz account and go to the "Transaction History" section — check whether any pending transactions are showing.
Contact us via live chat or at support@zidbaaz.bet with your transaction ID and amount.
The support team typically responds within 15–30 minutes within that time after manual verification.
Keep in mind — if money has left your mobile banking but hasn't appeared in your Zid Baaz account, it's never lost. Get in touch with the correct details and we'll make sure it gets sorted.
Yes, Zid Baaz offers betting on a wide range of sports beyond cricket. Football betting is also hugely popular among Bangladeshi players. See the breakdown by sport below:
| Sport | Popular Markets | Live Betting |
|---|---|---|
| Football | Match Winner, Correct Score, Goal Total | ✅ |
| Tennis | Set Winner, Game Handicap | ✅ |
| Kabaddi | Match Result, Point Spread | ✅ |
| Basketball | Point Total, Quarter Bet | ✅ |
| E-Sports | Match Winner, Map Result | ✅ |
To place football bets, go to the Games or Sports section and select "Football". You'll find matches from the World Cup, Premier League, La Liga, Bangladesh Premier League, and more. Click on any match to see all available markets. Select your odds, add them to your bet slip, enter your stake, and confirm.
Zid Baaz customer service is available 7 days a week, 24 hours a day. Bangla-speaking support agents are always on hand. Contact channels include:
| Channel | Time | Avg. Response |
|---|---|---|
| 🟢 Live Chat | 24/7 | 1–3 minutes |
| 24/7 | 1–4 hours | |
| 💬 Telegram | 24/7 | 5–10 minutes |
| 8:00 AM – 11:00 PM | 10–20 minutes |
For the fastest response, click the live chat button at the bottom right of the page.
Email: support@zidbaaz.bet — Please attach screenshots for complex issues.
Withdrawals at Zid Baaz are quick and hassle-free. For bKash and Nagad, they typically take 5–15 minutes funds arrive. Here are the steps:
Log in to your account and go to the Balance section at the top.
Click on the "Withdrawal" or "Withdraw Funds" option.
Choose your payment method (bKash, Nagad, Rocket, or bank transfer).
Enter your mobile number and amount. Minimum withdrawal ৳300।
Confirm with OTP — usually sent within 15 minutes.
| Method | Minimum | Max/Day | Time |
|---|---|---|---|
| BKash | ৳300 | ৳50,000 | 5–15 minutes |
| Nagad | ৳300 | ৳50,000 | 5–15 minutes |
| Rocket | ৳300 | ৳25,000 | 10–20 minutes |
| Bank | ৳1,000 | ৳5,00,000 | 1–3 hours |
If a match is cancelled or stopped before the scheduled time, Zid Baaz follows the rules below:
Cancelled before the match starts: Your full stake will be completely refunded — credited to your balance within 24 hours.
Cricket — if the minimum overs have not been completed: The match is voided and the bet is refunded.
DLS method result: If a DLS result is declared by the umpires in accordance with ICC rules, bets will be settled based on that result.
Football — closes before half-time: Bet void and refund. If the match is abandoned after half-time, bets may be settled based on the score at that point.
Minimum age to open an account on Zid Baaz 18 years. This is a legal requirement and a condition of our license. Date of birth is collected at registration and verified by us.
As part of KYC (Know Your Customer) verification, a photo of your NID or passport may be requested once your withdrawals exceed a certain amount. This is done solely to protect your account.
If there are children or teenagers in your household, never leave your device logged in unattended and always keep your password secure.
Zid Baaz offers several Responsible Gaming tools, completely free of charge. They're simple to use and genuinely effective:
| Tool Name | How to | How to Enable |
|---|---|---|
| Deposit Limit | Set daily/weekly/monthly limits | Account Settings → Responsible Gaming |
| Session Time Limit | How long you play in a single session | Account Settings → Time Controls |
| Cooling-Off | 24-hour–6-week break | Submit a request to support |
| Self-Exclusion | 6 months–permanent closure | Email us at support@zidbaaz.bet |
| Reality Check | Spending reminder after a set time | Account Settings → Reality Check |
For more details, visit our Responsible Play Visit the page.
Trusted by thousands of players across Bangladesh
Even at 3 AM, you can live chat with us in Bangla. Average response time is just 3 minutes — no English required.
Always ActiveDeposit via bKash or Nagad in 30 seconds, withdraw in 15 minutes — no unnecessary delays.
Average 7 minutesCricket, football, kabaddi, tennis, e-sports — live betting across all sports on one platform.
30+ Sports128-bit SSL encryption, two-factor authentication, and a licensed platform — your data and money are fully protected.
LicensedDaily login bonus, weekly cashback, free spins on Wednesdays — log in and there's always something waiting for you.
New Every DayDeposit limits, self-exclusion, and Reality Check — keep yourself protected, completely free of charge.
6 ToolsIf you don't find your answer, our support team is always here for you
The fastest option — look for the chat button at the bottom right of the page.
Average response in 3 minutesSupport@zidbaaz.bet — include screenshots for complex issues.
Response within 1–4 hoursDetailed guides, video tutorials, and a ticket system.
Visit Help Center →Signing up at Zid Baaz is free and takes just 2 minutes. If you have any questions, our support team is always here to help.
18+ only. Responsible Play Learn more.